Cancel/Change Order

At Laurenbanx, we work quickly to process orders so you receive your items as soon as possible. Because of this, order cancellations or changes are time-sensitive. This policy explains when and how you can request a cancellation or modification to an order placed on https://laurenbanx.com/.

By placing an order, you agree to the terms outlined below.

1. Order Processing Timeline

Once an order is placed and payment is confirmed, it enters processing promptly.

  • Order Handling Time: 1 business day
  • Orders may move to processing shortly after checkout
  • Processing includes order verification, packing, and preparation for shipment

Because of this fast workflow, changes are not always possible.

2. Order Cancellation Policy

Cancellation Window

Orders may only be canceled before processing begins.

  • Cancellation requests must be submitted as soon as possible
  • Once an order has entered processing or has shipped, it cannot be canceled

Laurenbanx cannot guarantee cancellation approval, even if the request is made shortly after placing the order.

3. How to Request a Cancellation

To request an order cancellation:

  1. Email support@laurenbanx.com
  2. Include:
    • Order number
    • Reason for cancellation
  3. Submit the request as soon as possible

Our support team will review the request and respond during support hours.

4. Cancellation Approval

  • If the order has not entered processing, the cancellation may be approved
  • If the order has entered processing or shipped, the cancellation will be denied

Approved cancellations will result in a full refund to the original payment method.

5. Order Change Policy

What Can Be Changed

Order changes may be requested before processing begins, including:

  • Shipping address
  • Contact information
  • Item size or color
  • Quantity adjustments

All change requests are subject to availability and processing status.

6. How to Request an Order Change

To request an order change:

  1. Contact support@laurenbanx.com immediately
  2. Provide:
    • Order number
    • Details of the requested change
  3. Wait for confirmation from our team

Laurenbanx does not guarantee that changes can be made once an order is placed.

7. Orders That Cannot Be Changed

Once an order has entered processing or shipped:

  • No changes can be made
  • Address updates are not possible
  • Item substitutions cannot be processed

In these cases, customers must wait for delivery and follow the Return & Refund Policy if eligible.

8. Incorrect Address Responsibility

Customers are responsible for ensuring the accuracy of shipping information at checkout.

Laurenbanx is not responsible for:

  • Delivery failures due to incorrect or incomplete addresses
  • Delays caused by address errors
  • Additional shipping fees for reshipment

If an order is returned due to an address issue, return shipping and reshipment costs may apply.

9. Duplicate Orders

If a duplicate order is placed accidentally:

  • Contact support immediately
  • Duplicate orders can only be canceled if processing has not begun

Once processing starts, duplicate orders must follow the standard return process.

10. Orders Marked as Delivered

Orders marked as delivered by the carrier are not eligible for cancellation or modification.

Any issues after delivery must be handled under the Return & Refund Policy.

11. Fraud Prevention Measures

Laurenbanx reserves the right to:

  • Cancel orders suspected of fraud
  • Request additional verification
  • Refuse service when necessary

Orders canceled due to suspected fraud will be refunded once verification is complete.

12. Customer Support

Our support team is available to assist with cancellation or change requests.

Support Hours

  • Monday – Saturday
  • 8:00 AM – 7:00 PM (EST)

Contact Information

  • Email: support@laurenbanx.com

Please allow up to 24 hours for a response during business hours.

13. Policy Updates

Laurenbanx reserves the right to update or modify this Cancel / Change Order Policy at any time without prior notice.

Changes take effect immediately upon posting to the website.

14. Acceptance of Policy

By placing an order with Laurenbanx, you acknowledge that you have read, understood, and agreed to this Cancel / Change Order Policy.

We appreciate your understanding as we work to process and ship orders efficiently.